Terms and Conditions
Thank you for visiting northmanlengi.com. These terms and conditions (the “Terms”) apply when you place an order from us, or otherwise use the Website. By placing an order and using the Website, you agree to be bound by the Terms. We, therefore, ask you to read these Terms carefully before doing so.
the “Products” are, in these Terms, defined as the products currently available in the webshop provided from the Website.
“you”, “your” or “yours”, are, in these Terms, defined as the customer placing an order on the Website, regardless of whether this person acts as a natural person or a company.
the “Website” refers to northmanlengi.com.
“we”, “our” and, “us” refer to us, Northman Lengi Watch Company AB, a Swedish limited liability company with company registration number 559076-0335.
2. Ordering and Confirmation
2.1 You may pay with either credit or debit cards. Banking services such as, but not limited to, Stripe Inc, and PayPal Inc, manage all of our banking transactions. Northman Lengi does not store any credit card numbers.
2.2 To initiate an order, select one or several available Product(s) along with the quantity you wish to order, then continue to the shopping cart by following the instructions on the Website. To be able to place orders, you must provide us with such information that we request. You will be asked to fill in your contact details such as, but not limited to, your name, e-mail address, postal address and delivery address. You will also be asked to choose a payment method and complete your payment. When these steps are completed, your order will be regarded as placed.
2.3 Shortly after placing an order, you will receive an order confirmation sent to the e-mail address provided by you to us. We kindly ask you to save this confirmation in order to facilitate any future contact with us concerning your order. This confirmation also constitutes your receipt of your purchase.
2.4 We reserve the right to cancel your order if the ordered product is sold out or in any other way has been discontinued, and to refund any payment attributable to the ordered product using the same payment method. We strive to inform you about such cancellation and carry out the refund as soon as possible.
3.1 We strive to update the Website on a continuous basis in order to always provide you with current information about the Products. Therefore, we reserve the right to change the available collections, adjust the prices of the Products, involve additional costs, change offers and otherwise change the Product information available on the Website.
3.2 We always do our best to accurately display the attributes of our Products, concerning their design, color and other characteristics. The way the Products are visualized for you may, however, be affected by factors beyond our control, such as the screen on your device. Therefore, we cannot guarantee that our Products always meet your expectations. Subject to section 5, you are free to return the Product in such case.
4. Payment, Price, VAT, and Taxes
4.1 Payment may be made with either a credit or debit card. We accept Visa, American Express, MasterCard, Diners Club, JCB and Discover. All our banking transactions made on the Website are managed by Stripe Inc banking service (“Stripe”), a company which has been audited by an independent PCI Qualified Security Assessor and has secure encryption. You can read more about Stripe and its services at stripe.com
4.2 For clarification purposes, we do not charge extra for card payments.
4.3 Through Stripe, your card details are sent directly to the bank and therefore may not be read or accessed by anyone other than the bank. Of course, we do not store any credit card numbers.
4.4 In the event that we do not receive any payment after your order has been placed, we reserve the right to cancel your order. If you have any questions regarding your order, please contact our customer support by using the contact details stated in section 18 below.
4.5 We reserve the right to change prices and correct incorrect prices on all orders, as well as final sales.
4.6 To use any eventual promotion codes, such code must be entered during the checkout process. It is not possible to add a promotion code after an order has been placed.
4.7 The price communicated at the end of your order includes all eventual taxes. Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once the package reaches you. We ship your package according to Incoterm Delivered Duty Unpaid (DDU). This means that we deduct local VAT, local duties and/or local taxes at checkout on orders to countries outside the EU. We are required by law to declare an accurate value on all shipments.
5. Delivery, Cancelations, returns, exchanges, and unclaimed products
5.1 We ship Products worldwide and our deliveries are made in cooperation with DHL, FedEx, UPS, the national postal services and their respective partners.
5.2 Although we strive to deliver the Products as soon as possible, there may, unfortunately, be delays in the delivery depending on the destination of the delivery. As a consequence of this, it is your responsibility to cancel the order if you have reason to believe that the delivery is delayed in such a way that you no longer wish to fulfil the order. However, please note that an order is not regarded as cancelled before we have confirmed your cancellation in writing or by telephone. Please also note that an order that has been dispatched cannot be cancelled, meaning that you will have to receive the ordered Products. You will, however, have the possibility to return the Products in accordance with clause 5.3 below.
5.3 You have the right to return your order within thirty (30) days from receiving it, or before the 31st of January if the order is made between the 1st and the 24th of December. Please do not return any Product to us before contacting us using the e-mail address as set out in section 18. When contacting us we will happily provide you with further instructions. Products bought on the Website may never be returned to a local retail store.
5.4 The right to return Products as set out in clause 5.3 only applies if the Product is unused, in its original packaging and otherwise can be returned in the same condition as when you received it. Please note that you may not remove the seal in case you want to return the Product. Please also note that you will have to pay the shipping cost when returning an order and that you are responsible for the risk of transporting the Product to us. To clarify, you will not receive any refunds if the Product is lost during the shipping. You will receive any refunds on your bank account within a fifteen (15) business day period from the day that we received the Product.
The cost for returning a product is 10 EUR.
5.5 Unclaimed products are not covered by the right to return a product. Any order stored at your local post office or local post agent that is sent back to us due to not being collected by you in time, will be charged 35 EUR. This amount corresponds to our costs for sending out the product and receiving it in return and will be charged from the total refundable amount once the product is returned to us. Products are usually stored at you local post office or post agent for 2 weeks. To know exactly how long it is stored, you have to ask your local post office or post agent. Unclaimed products are sent back to us.
5.6 You may also exchange a Product bought from the Website, meaning that you can exchange an ordered Product for a Product of the same or lesser value. Please note that you have to pay for shipping expenses when returning the Product to us. We do not take responsibility for any items lost during the return shipping. However, we will cover the shipping costs when shipping the exchanged item to you. Please do not return any Product to us before contacting us using the e-mail address as set out in section 18. When contacting us we will happily provide you with further instructions.
5.7 If you wish to exchange for a more expensive Product, a return must be made in accordance with this section 5 and we will then issue a full refund. You are thereafter able to place a new order for a new Product at your own convenience.
6.1 We offer high-quality Products produced with materials of a high standard. However, it may happen that a Product is defective in some way. Therefore, we offer a warranty period of two (2) years, beginning from the date of the purchase (meaning the day the order is placed) (“Warranty Period”). If your Product is defective, we will replace the defective Product within the Warranty Period.
6.2 By “defective” we mean manufacturing defects in the design, the material or the workmanship. This means that damages that occur as a result of improper use or carelessness, are not included in this warranty. Neither does such damage that is caused by (i) unjustifiable repair or modification or (ii) fire, water or other liquids, or other damages that are not attributable to the term “defective” as stated above. Such aesthetic changes that occur during normal wear, tear and ageing, are not included in this warranty either.
6.3 To use this warranty, please contact using the e-mail address as set out in section 18. If doing do, please note that you must provide us with your contact details, order number as well as a description of the defects in the Product. Note that you, later on, also must be able to provide us with your receipt together with the defective Product in order to use the warranty. Battery replacement is not included under this warranty, and will consequently be charged even during the Warranty Period. Please note that parts, such as the watchband and the dial, may be replaced with substitutes if the original parts are not currently available.
6.4 This warranty does of course not restrict any of the rights which you are entitled to under the applicable law.
7.1 When you receive your order, it is important that you immediately and carefully check that you have received the right Product and that the Product is not damaged. In case your Product is damaged or in any other way defective, you must report this to us as soon as possible, but no later than thirty (30) days after you received the Product.
7.2 Complaints must be made by using the e-mail address as set out in section 18 and by supplying us with the order number and the reason for the complaint. We will, as soon as possible, contact you in order to handle your complaint and provide you with further instructions. Please note that defective Products sent back to us must be handled with care. This means that they cannot get damaged during the transport, as we will compare the reasons for the complaint that you have supplied us with and the condition of the Product as when we receive it.
7.3 We will always strive to put you in the position as if the Product was delivered without any defects. We shall, therefore, have the right to replace the defective Product with a new Product of the same model. If the Product is unavailable, discontinued or sold out, we will refund the complete payment that has been made by you for the relevant order.
8. Limitations of Liability
8.1 Our liability shall be limited to direct damages. To the extent permitted by mandatory law, we shall therefore in no event be liable for any, indirect, incidental, special, consequential or exemplary damages, however, caused, and under any theory of liability arising out of or in connection with these Terms. This shall include, but not be limited to, any loss of profit, goodwill or business reputation, any loss of data suffered, cost of procurement of substitute goods or services, or other intangible loss.
9. Intellectual Property Right and Prohibited Use
9.1 All intellectual property rights, such as, but not limited to, our trademark, the design of the Products and on the Website, are owned by us and will remain ours regardless of your purchase from the Website. Any use of the Website and/or the Products other than for personal use, including copying or storing content from the Website and production of copies of the Products, is prohibited.
10. User-Generated Content
10.1 The Website may include images and videos from our social media applications (“User-Generated Content”). We do not claim any ownership of or rights in such User-Generated Content and take no legal responsibility for it. In case you have any complaints or if you suspect a violation of any rights, please contact us using the contact details in section 18 below.
11. Force Majeure
11.1 We shall not bear the responsibility for damages and other breaches of our obligations under these Terms if prevented, hindered or delayed by circumstances beyond our control. Such circumstances may, for instance, be labor disturbance, war, fire, sabotage, poor transport or weather conditions.
12.1 We are responsible for your personal data in accordance with the Swedish Personal Data Act (swedish: personuppgiftslagen (1998:208)) and are as such responsible for the handling of the personal data you submit to us or that we in any other way collect.
13.1 We will strive to compensate you for errors and defaults in the Products in accordance with what is mentioned above in these Terms. At the same time, you are responsible to indemnify us with respect to any direct or indirect liability, loss, damages, cost or expense that, however, caused, arise out of, or in connection with i) your breach of these Terms, ii) your negligence or iii) your misuse of the Website, the Product, our intellectual property rights or similar.
14.1 Although we strive to correct any errors or other defects on our Website as soon as possible, errors on the Website, such as, but not limited to product descriptions, technical specifications, inaccurate prices, stock estimations or other incorrect information, may occur. You may not claim compensation or otherwise bring action before the court as a consequence of such an error. We reserve the right to correct any obvious errors and to, at any time, change or update the information on the Website accordingly.
15.1 We reserve the right to terminate your use of the Website and deny any orders from you, if we, for instance, suspect that you have breached these Terms or otherwise misused the Website or a Product.
16.1 If any provision of these Terms should, to any extent, be considered invalid or unenforceable, such provision shall be limited, modified or severed to the minimum extent possible to ensure its validity in order for these Terms otherwise remain in full force, effect and enforceability.
17.1 We shall always have the right to change these Terms from time to time. Every new version of these Terms is made available on the Website, which means that the version published on the Website is applicable to you and us when you make a purchase or use the Website.
18. Contact information
18.1 you have any questions regarding these Terms or other matters, the easiest way to contact us is by using the e-mail address [email protected]. You may also send us a letter using the address Northman Lengi Watch Company AB, Vidars väg 8, 723 55 Västerås, Sweden.
19. Disputes and Governing Law
19.1 If you consider a purchased Product defected, but we do not agree with you in that matter, we have a dispute. To get this dispute heard, you may, if you have bought the products as a consumer, be entitled to get the dispute tried in an alternative dispute resolution. The alternative dispute resolutions that may be relevant for you are;
a. if you are located in Sweden, you can contact The National Board for Consumer Disputes (ARN), Box 174, 101 23 Stockholm, Sweden or www.arn.se
b. if you are living in the European Union, you can use the European Union’s online dispute resolution at http://ec.europa.eu/odr
c. if you are located outside of the European Union you can use the online dispute resolution stated above or contact your local authorities.
19.2 Please note that we strive to settle all disputes as they arise, but that we are not obliged to act in accordance with any judgement of an alternative dispute resolution.
19.3 To the extent permitted by law, any dispute, controversy or claim arising out of or in connection with these Terms, or the breach or invalidity thereof, shall be governed by and construed in accordance with the laws of the country where we conduct our business, Sweden.
These Terms may change from time to time. All updates will be posted on this page.