Return and exchange
This return policy was updated 2019-06-24.
Please do not return any product to us before contacting us first at [email protected]. When contacting us we will happily provide you with further instructions. Products bought on this website may never be returned to a local retail store.
You have the right to return your order within thirty (30) days from receiving it, or before the 31st of January if the order is made between the 1st and the 24th of December.
The right to return your order only applies if the product is unused, in its original packaging and otherwise can be returned in the same condition as when you received it. Please note that you may not remove the seal in case you want to return the product. Please also note that you will have to pay the shipping cost when returning an order and that you are responsible for the risk of transporting the product to us. To clarify, you will not receive any refunds if the product is lost during the shipping. You will receive any refunds on your bank account within a fifteen (15) business day period from the day that we received the product.
The cost for returning a product is 10 EUR.
You may also exchange a product bought from this website, meaning that you can exchange an ordered product for a product of the same or lesser value. Please note that you have to pay for shipping expenses when returning the product to us. We do not take responsibility for any items lost during the return shipping. However, we will cover the shipping costs when shipping the exchanged item to you.
If you wish to exchange for a more expensive product, a return must be made first and we will then issue a full refund. You are thereafter able to place a new order for a new product at your own convenience.
Our return policy may change from time to time. All updates will be posted on this page. To read our complete terms please see out terms and contitions.